This Privacy Policy explains how Bressanti ("we", "us") collects, uses and protects your personal information when you visit bressanti.com or buy from us.
Information we collect
- Information you give us: your name, email address, phone number (optional), shipping and billing address, order details, messages you send us, and your email if you join our newsletter.
- Payment information: payments are handled by our secure payment providers. We never see or store your full card details.
- Information collected automatically: device and browser type, IP address, approximate location, and the pages you view, collected through cookies and similar technologies.
How we use your information
- To process, ship and deliver your orders, and send order confirmations and tracking updates.
- To provide customer support and handle returns and refunds.
- To prevent fraud and keep our website secure.
- To understand how our website is used and improve it.
- To send marketing emails if you've opted in, and one reminder if you enter your email at checkout but don't complete your order. You can unsubscribe at any time using the link in any email.
- To meet our legal, tax and accounting obligations.
Who we share it with
We share your information only with trusted service providers who help us run our store, and only as much as they need:
- Our e-commerce and payment platforms (including Wix, Stripe, PayPal, Apple Pay and Google Pay).
- Our website hosting provider.
- Our fulfilment partners and delivery carriers, who need your name, address and phone number to deliver your order.
- Email service providers that send our order and marketing emails.
- Authorities, where we're required to by law.
We do not sell your personal information.
Cookies
We use essential cookies to make our cart and checkout work, analytics cookies to understand how our website is used, and advertising cookies (such as the Meta Pixel) to measure our ads. If you're in the UK or Europe, we ask before using advertising cookies. You can also control or delete cookies in your browser settings, although some parts of the site may not work without them.
International transfers
Our service providers may process your information in countries other than your own, including the United States. Where this happens, we rely on appropriate safeguards to protect it.
How long we keep it
We keep order records for as long as needed to fulfil your order and meet our legal and tax obligations (usually up to 7 years). We keep your email for marketing until you unsubscribe.
Your rights
Depending on where you live, including under the UK and EU GDPR, the California Consumer Privacy Act, the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020, you may have the right to:
- Access the personal information we hold about you.
- Correct or update it.
- Ask us to delete it.
- Object to or restrict how we use it, and receive a copy of it.
- Withdraw consent and opt out of marketing at any time.
To use any of these rights, email support@bressanti.com. We'll respond within 30 days. You can also complain to the data protection authority in your country.
Security
Our website uses encryption (SSL/TLS) and our checkout is PCI-compliant. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.
Children
Our website isn't intended for children under 16, and we don't knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact
For any privacy question, email support@bressanti.com.