Frequently asked questions

Yes, free of charge within 12 hours of placing your order, as long as it hasn't shipped yet. Email support@bressanti.com with your order number and what you'd like to change. Once an order has shipped it can't be cancelled, but you can return it after delivery.

Yes, if your order hasn't shipped yet. Email us as soon as possible with your order number and the correct address. Please double-check your address at checkout, as we can't redirect a parcel once it's on its way.

Confirmation emails usually arrive within a few minutes. Please check your spam or promotions folder. If it isn't there, email us and we'll confirm your order and resend it.

At checkout you can pay in your local currency (such as £, €, A$, NZ$ or CA$) or in US dollars. The exact amount is shown before you pay. PayPal payments are made in US dollars.

This rarely happens, but if an item sells out after you order, we'll email you straight away. You can choose a similar item or get a full refund.

Yes. Standard tracked shipping is free on every order, worldwide, with no minimum spend.

We ship to the United States, the United Kingdom, Australia, New Zealand, Canada, Europe and most other countries worldwide.

Orders are processed within 1–3 business days. Total delivery time is usually 7–12 business days to the United States and 8–14 business days internationally. You'll receive a tracking number by email as soon as your order ships.

Use the tracking link in your shipping email, or enter your order number and email on our Track Your Order page. Tracking can take 2–5 business days to show its first update. Track your order

Our prices don't include import duties or taxes. Depending on your country and the order value, your local customs may charge duties, taxes or fees on arrival (for example, import duty and GST/HST in Canada). These are the buyer's responsibility.

Not always. If you order several items, they may be shipped from different warehouses and arrive in separate packages on different days. Each package has its own tracking.

Delivery times are estimates and can be affected by customs or carrier delays. If your parcel hasn't arrived 10 business days after the latest estimated date, email us. We'll investigate with the carrier and, if it's lost, send a free replacement or give you a full refund.

You can return items within 30 days of delivery. They must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging. Sale items can be returned too. Read our Refund Policy

Email support@bressanti.com with your order number, the item(s) you'd like to return and the reason. We'll reply within 24 hours with your return instructions and address. Please don't send items back without an approved return, or to the sender address on your parcel.

For change-of-mind returns, including size and fit, the return postage is paid by you. If your item is faulty, damaged or not what you ordered, we cover it. We recommend a tracked postage service.

The fastest way is to return the item for a refund and place a new order for the size or colour you want, so you don't miss out while your return is on its way.

Once your return arrives and has been checked, we'll email you to confirm. Approved refunds are made to your original payment method within 10 business days. Your bank may take a few extra days to show it.

We're sorry! Email us within 7 days of delivery with your order number and a photo of the item. We'll send a free replacement or give you a full refund, and in most cases you won't need to send it back.

Every product page has a Size Chart with measurements for that exact item. Measurements can vary by 1–2 cm (about ½ in). If you're between sizes, we recommend sizing up.

We photograph our products as accurately as possible, but colours can look slightly different depending on your screen settings.

Please follow the care label on each item. As a general rule, wash on a cold, gentle cycle, avoid tumble drying and iron on low heat. Leather and suede pieces should be spot-cleaned only.

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay.

Please check that your card details and billing address are correct, then try again. You can also pay with a different card, PayPal, Apple Pay or Google Pay. If it still doesn't go through, your bank may have blocked the payment, so it's worth giving them a quick call.

Yes. Payments are processed through an encrypted, PCI-compliant checkout. We never see or store your full card details.

Send us a message on our Contact page or email support@bressanti.com. A real person replies within 24 hours. Contact us